f996 Privacy Policy — How We Handle Your Data
f996 is committed to protecting the privacy and personal data of every player in Bangladesh. This policy explains in clear terms what we collect, why we collect it, and how we keep it safe.
Your Privacy at a Glance
256-bit SSL Encryption
All data transmitted between your device and f996 servers is protected by industry-standard 256-bit SSL encryption. Your login credentials, personal details, and payment information are never transmitted in plain text.
Minimal Data Collection
f996 collects only the data necessary to operate the platform, verify your identity, process transactions, and meet compliance obligations. We do not collect data for the purpose of selling it to advertisers or marketing agencies.
No Third-Party Ad Tracking
f996 does not embed third-party advertising trackers or sell your browsing behaviour to ad networks. Your activity on the f996 platform is used only for operational and compliance purposes — not for targeted advertising outside the platform.
Your Right to Access and Delete
You have the right to request a copy of the personal data f996 holds about you, to correct inaccurate information, and — subject to legal retention obligations — to request deletion of your data. Contact f996 support to exercise these rights.
Cookies Used for Platform Function
f996 uses session cookies and functional cookies to keep you logged in, remember your preferences, and ensure the platform operates correctly. f996 does not use persistent third-party tracking cookies for advertising purposes.
Contact for Privacy Requests
All privacy-related requests including data access, correction, or deletion requests should be directed to f996 support at [email protected]. f996 will respond to privacy requests within a reasonable timeframe.
1Introduction
f996 operates an online casino and sports betting platform accessible to adult players in Bangladesh. In the course of providing these services, f996 collects, processes, and stores certain personal data about its users. This Privacy Policy sets out in full detail what personal data f996 collects, the purposes for which that data is used, the basis on which it is processed, the third parties with whom it may be shared, the safeguards in place to protect it, and the rights available to users with respect to their own data.
This Privacy Policy applies to all personal data collected through the f996 website, platform, mobile experience, and any associated support or communication channels. It applies to all registered account holders and to any visitor who accesses the platform without registering. By using the f996 platform, you consent to the data practices described in this policy. f996 may update this policy from time to time; the most current version will always be published at f996.pro/privacy-policy.
2Information We Collect
f996 collects personal data through several means: directly from you when you register or interact with the platform, automatically through your use of the platform, and from third-party service providers involved in delivering the platform's services. The categories of personal data f996 may collect include:
- Registration and identity data: full name, date of birth, residential address in Bangladesh, registered mobile number, and account username.
- KYC verification documents: copies of government-issued identity documents (national ID, passport, or driving licence) and proof-of-payment documents as described in the Terms & Conditions.
- Financial transaction data: deposit amounts, withdrawal requests, transaction timestamps, and the mobile wallet identifiers (such as registered bKash or Nagad numbers) associated with transactions — but never the full wallet PIN or password.
- Platform usage data: pages visited, games played, betting history, session durations, device type, operating system, browser type, and IP address.
- Communications data: the content of any messages sent to f996 support, complaints submitted, or any other direct communications between you and f996.
f996 does not collect sensitive personal data such as biometric identifiers, racial or ethnic origin, political opinions, religious beliefs, health data, or sexual orientation. If you voluntarily provide any such information in a support communication, f996 will not use it for any purpose beyond responding to your immediate enquiry and will not retain it beyond the resolution of that communication.
3How We Use Your Information
f996 uses the personal data it collects for the following specific purposes, each of which has a lawful basis under applicable data protection principles:
- Account administration: creating and maintaining your f996 account, verifying your identity during registration and KYC, and enabling access to platform services.
- Transaction processing: facilitating deposits and withdrawals through bKash, Nagad, Rocket, and Upay; maintaining accurate financial records for each account.
- Compliance and fraud prevention: meeting Know Your Customer (KYC) obligations, conducting anti-money laundering checks, verifying age eligibility (21+), detecting fraudulent activity, and fulfilling any applicable legal reporting obligations.
- Platform improvement and personalisation: analysing usage patterns to improve the platform experience, identify technical issues, and — where you have not opted out — personalise the content and offers you see within the f996 platform.
- Customer support: responding to your queries, complaints, and requests; verifying your identity when you contact support; and maintaining records of support interactions for quality assurance purposes.
4KYC and Identity Verification
As a platform serving adult players in Bangladesh, f996 operates KYC procedures to verify the identity and age of account holders. KYC is a standard practice across legitimate online gaming platforms worldwide and serves to protect players, prevent underage gambling, and guard against financial crime. When you submit KYC documents to f996 — which may include a national ID card, passport, or driving licence, along with a mobile wallet verification screenshot — these documents are reviewed by f996's compliance team and, where applicable, by third-party identity verification service providers engaged by f996. These service providers are bound by contractual confidentiality obligations and may not use your identity documents for any purpose other than completing the verification task assigned to them by f996.
KYC documents are stored securely using encrypted storage. Access to KYC documents is restricted to f996 compliance personnel and authorised third-party verification partners on a strict need-to-know basis. f996 retains KYC documents for the period required by applicable compliance frameworks. After the mandatory retention period has expired and the account has been closed, KYC documents are securely deleted in accordance with f996's data retention and destruction procedures.
5Payment Data and Mobile Wallet Information
All deposit and withdrawal transactions on f996 are processed through third-party mobile payment providers — specifically bKash, Nagad, Rocket, and Upay. f996 does not store your full bKash or Nagad wallet PIN, password, or any payment credential that would allow f996 to initiate a transaction on your behalf without your explicit action. The information f996 records in connection with payment transactions is limited to: the mobile number registered to the payment wallet, the transaction reference number provided by the payment provider, the transaction amount in BDT, and the timestamp of the transaction.
Payment data is retained for the period required to comply with applicable financial record-keeping obligations. This data may be accessed by f996's finance and compliance teams for the purposes of reconciling account balances, resolving transaction disputes, and fulfilling regulatory obligations. Payment data is not shared with any party outside of f996 and its authorised payment processing partners, except where required by applicable law or in response to a valid legal process.
6Cookies and Platform Tracking
f996 uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve the user experience. Cookies are small text files stored on your device by your browser. The types of cookies f996 uses are:
- Essential cookies: required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that help prevent cross-site request forgery. Disabling these cookies will prevent the platform from operating correctly.
- Functional cookies: used to remember your preferences such as language settings and to personalise your platform experience. These cookies do not track your activity outside of f996.
- Analytics cookies: used to collect aggregated, anonymised data about how users interact with the f996 platform — such as which pages are visited most frequently and where users encounter errors. This data is used to improve the platform and is not linked to individual user identities.
f996 does not use third-party advertising or retargeting cookies. You may adjust your browser settings to refuse or delete cookies at any time; however, disabling essential cookies will affect your ability to use the f996 platform normally. Continued use of the platform after being notified of our cookie use constitutes consent to that use.
7Sharing of Your Information
f996 does not sell, rent, or trade your personal data to any third party. f996 may share your personal data in limited circumstances with the following categories of recipients, each of whom is subject to appropriate data protection obligations:
- Payment processing partners (bKash, Nagad, Rocket, Upay): transaction-specific data is shared with the relevant payment provider solely for the purpose of completing or verifying the payment transaction you have initiated.
- KYC and identity verification service providers: identity documents and related verification data are shared with authorised third-party KYC service providers engaged by f996 for the sole purpose of completing the identity verification process.
- Legal and regulatory authorities: where required by applicable law, valid court order, or regulatory requirement, f996 may disclose personal data to law enforcement agencies, tax authorities, financial intelligence units, or other governmental bodies. f996 will disclose only the minimum data required to satisfy the legal obligation and will, where legally permissible, notify the account holder of such a disclosure.
f996 does not share your personal data with marketing agencies, data brokers, social media platforms, advertising networks, or any other commercial third party for purposes unrelated to the delivery of f996 platform services.
8Data Retention
f996 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal, regulatory, or compliance obligations — whichever is the longer period. For active accounts, personal data is retained for the lifetime of the account plus any mandatory post-closure retention period required by applicable financial compliance regulations. For closed accounts, data is retained for the minimum period required by law and then securely deleted or anonymised.
Where you request deletion of your personal data and f996 is not subject to any overriding legal obligation to retain it, f996 will action the deletion request within a reasonable timeframe and confirm completion to you. Note that deletion of your account data will result in permanent closure of your f996 account and loss of access to all associated balances, bonuses, and betting history.
9Data Security
f996 implements technical and organisational security measures proportionate to the nature of the personal data held and the risks associated with its processing. These measures include: 256-bit SSL/TLS encryption for all data in transit between your device and f996 servers; encrypted storage of sensitive data at rest; access controls limiting data access to authorised personnel only; regular security reviews of platform infrastructure; and incident response procedures to detect and respond to data security breaches in a timely manner.
While f996 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a data security incident that is likely to result in a high risk to your rights and freedoms, f996 will notify affected users without undue delay and take all reasonable steps to mitigate the impact of the incident. You can help protect your account by using a strong, unique password and by contacting f996 support immediately if you suspect any unauthorised access to your account.
10Your Data Rights
As a user of the f996 platform, you have the following rights with respect to your personal data held by f996. To exercise any of these rights, please contact f996 support at [email protected] with your registered mobile number and a description of your request:
- Right of access: you may request a copy of the personal data f996 holds about you, together with information about how it is being used.
- Right to rectification: if any personal data f996 holds about you is inaccurate or incomplete, you may request that it be corrected or updated.
- Right to erasure: subject to f996's legal data retention obligations, you may request deletion of the personal data f996 holds about you. Where a valid deletion request is received and no overriding legal retention obligation applies, f996 will delete the data and confirm completion.
- Right to object: you may object to the use of your personal data for direct marketing or profiling purposes. f996 does not engage in third-party direct marketing using your data; however, if you wish to opt out of any on-platform personalisation, you may do so through your account settings or by contacting support.
f996 will respond to all data rights requests within a reasonable timeframe. Where a request cannot be fulfilled — for example, because fulfilling it would conflict with a mandatory legal retention obligation — f996 will explain the reason in its response. f996 will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive.
11Responsible Gaming and Data
Where you activate a responsible gaming tool on f996 — such as a deposit limit, session time reminder, or self-exclusion — f996 records and processes the data associated with that tool as part of its obligation to honour your responsible gaming request. Self-exclusion data, in particular, is treated as a mandatory compliance record: f996 retains a record of active and expired self-exclusions to ensure that excluded players are not permitted to open new accounts during the exclusion period or re-activate a closed account prematurely. This data is not used for any marketing or commercial purpose.
If you contact f996 in connection with a responsible gaming concern — whether for yourself or on behalf of another person — the information you provide in that communication will be handled with the utmost sensitivity and confidentiality. It will be used only for the purpose of responding to and acting on your responsible gaming request and will not be retained beyond the period necessary for that purpose.
12Changes to This Privacy Policy
f996 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, platform functionality, or data processing practices. When material changes are made to this policy, f996 will notify registered account holders by displaying a prominent notice on the platform or by sending a notification to the registered contact details on the account. The updated policy will be published at f996.pro/privacy-policy with the revised effective date shown at the bottom of the page. Your continued use of the f996 platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the updated policy, you must cease using the platform and contact f996 support to request account closure.
13Contact Us Regarding This Policy
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way f996 handles your personal data, please contact the f996 support team. f996 is committed to responding to all privacy-related enquiries promptly and transparently. When submitting a privacy request, please include your registered mobile number and a clear description of your request so that f996 can identify your account and respond efficiently.
Privacy contact email: [email protected]. All privacy requests are handled by f996's compliance and support team. Response times may vary depending on the complexity of the request, but f996 will acknowledge all privacy requests within a reasonable timeframe.
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